Upstate Appliance LLC

Upstate Appliance LLC serves Rochester, New York as a local appliance repair service with a 4.2-star average rating drawn from 124 customer reviews. The business operates Monday through Friday from 8 AM to 6 PM, with Saturday availability from 9 AM to 2 PM. Technicians at this family-owned operation handle major household appliances including refrigerators, dryers, and ovens for homeowners and property managers throughout the Rochester metro area. Customers can reach the office directly at (585) 880-1823 to schedule service appointments.

This repair service distinguishes itself through responsive scheduling and upfront diagnostic communication. Reviewers note the technician can often identify the problem based on appliance make and model before arriving, allowing parts to be ordered in advance. This preparation minimizes multiple service visits and gets appliances back in working order faster. The company serves both residential homeowners and landlords managing tenant properties, accommodating scheduling needs that arise around holidays or lease turnovers.

Customer reviews highlight specific repair scenarios that demonstrate capability under pressure. One reviewer describes the technician arriving the day before Thanksgiving to repair a tenant's oven that was baking incorrectly but broiling properly, allowing the household to prepare their holiday meal. Another customer recounts the team arriving early for a refrigerator repair and completing the job in 20 minutes at the quoted price. A third reviewer notes the technician made accommodations for a customer with medical appointments, demonstrating flexibility with scheduling constraints.