Upstate Systems, Inc.

Upstate Systems, Inc. operates as a heating equipment supplier in Rochester, New York, serving the greater Monroe County region including Henrietta, Gates, and Greece. The business maintains an A+ rating with the Better Business Bureau and has accumulated 23 verified customer reviews with an impressive 4.7-star average. Staffed by certified HVAC professionals, the company specializes in supplying OEM components for major heating and cooling manufacturers. Customers throughout the Rochester metro area rely on this supplier for both residential furnace parts and commercial heating equipment needs.

What distinguishes Upstate Systems from standard supply houses is their dedicated focus on hard-to-find OEM components for York and Johnson Controls systems, a specialty that other regional distributors cannot match. Reviewers consistently commend their inventory depth, with one customer noting they found parts other suppliers claimed were unavailable. The company operates daily from 7 AM to 9 PM, providing ample window for contractors and homeowners to pick up needed components without rushing. Their warehouse location enables fast unloading procedures that trade professionals appreciate when time is money on service calls.

Customer experiences shared in reviews reveal the human side of this supplier. Dave Morrison praised their good inventory and great service after a July 2024 visit. Todd highlighted the knowledgeable staff who answered technical questions about proper component selection. Robert Sparks noted the fast unloading process and described the team as very nice people, indicating efficient service without sacrificing customer interaction. Brett Chebby mentioned receiving a prompt callback after leaving a message, demonstrating their commitment to responsive communication.