Gerster Equipment Co
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About Gerster Equipment Co
Gerster Equipment Co operates as an HVAC equipment distributor serving commercial clients from locations in Buffalo and Syracuse, New York. The Williamsville-based company holds a 4.4-star rating compiled from eight customer reviews, with six of those reviews awarding a perfect five-star score. The business operates Monday through Friday from 7:30 AM to 4:30 PM, providing access to HVAC components, parts, and equipment for contractors and commercial customers throughout the region. Reviewers consistently reference interactions with multiple branch locations, suggesting a regional distribution network serving western and central New York markets.
As a commercial-focused distributor rather than a residential service contractor, Gerster Equipment Co occupies a distinct niche within the regional HVAC industry. The company functions as an intermediary connecting equipment manufacturers with contractors, installers, and commercial facility operators. Customer feedback specifically references the company's role in supplying quality parts and products, with one reviewer noting their business relationship extending back to 2018. This distributor model allows the company to maintain specialized inventory and expertise in commercial-grade heating and cooling equipment, differentiating them from typical residential HVAC service companies.
Customer experiences highlight the company's commitment to guidance and problem resolution even when direct service isn't possible. One reviewer described reaching out about residential AC and furnace replacement, only to learn the company serves commercial accounts. Rather than ending the interaction there, the team provided specific recommendations for other local businesses capable of handling residential needs. Another reviewer mentioned daily interactions with both the Buffalo and Syracuse branches, describing the coordination between locations as seamless. A third long-term customer characterized the company as one of the best distributors they have ever worked with, citing consistent friendliness and helpfulness across multiple years of business.
What Customers Say
Six of seven visible reviews award five stars, with customers praising the company's reliability across both Buffalo and Syracuse branches. The sole one-star review cites bad customer service and rudeness. Reviewers highlight the distributor's product quality, friendly staff, and assistance even for customers whose needs fall outside the company's commercial focus.
Working Hours
| Sunday | Closed |
| Monday | 7:30 AM–4:30 PM |
| Tuesday | 7:30 AM–4:30 PM |
| Wednesday | 7:30 AM–4:30 PM |
| ThursdayToday | 7:30 AM–4:30 PM |
| Friday | 7:30 AM–4:30 PM |
| Saturday | Closed |
Services
Commercial HVAC Equipment Distribution
Supplying heating and cooling equipment to contractors and commercial businesses throughout western and central New York.
HVAC Parts Supply
Providing quality replacement parts and components for commercial HVAC systems.
Buffalo Branch Operations
Serving commercial customers from the Williamsville location in the Buffalo metropolitan area.
Syracuse Branch Operations
Operating a second branch location to serve contractors in the Syracuse and central New York region.
Contractor Equipment Sourcing
Helping contractors and installers source specific equipment and components for commercial projects.
Multi-Location Support
Coordinated service and inventory access across both Buffalo and Syracuse distribution branches.