Irr Supply Centers Inc.
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About Irr Supply Centers Inc.
Irr Supply Centers Inc. operates as a heating equipment supplier in Williamsville, New York, holding a 3.7-star rating across 11 customer reviews. The business serves a broad regional footprint through multiple locations spanning Metro Buffalo, Niagara County, Greater Rochester, the Southern Tier, Central New York, and Pennsylvania. Operating hours run Monday through Friday from 7:30 AM to 4:30 PM, with seasonal closures on Saturdays between July 4th and September 5th. The company maintains a Visionary Showroom where customers can explore products in person before purchasing.
What distinguishes Irr Supply Centers is their documented Service Guarantee commitment. The company promises a $25 credit if they fail to meet stated service commitments. Their Order Express program pulls, packs, and ready orders for pickup within one hour or less. Deliveries arrive within one hour of the agreed time, weather permitting. The easy returns process typically issues credits within three business days. These specific, time-bound guarantees provide measurable accountability uncommon among regional suppliers.
Customer experiences at Irr Supply Centers reveal mixed results. Positive reviewers describe friendly and helpful staff, with one customer noting they traveled past three Home Depot and Lowes locations to purchase locally. A long-term electrical supplies customer mentions the company has delivered to their shop for over 20 years without issues. However, negative reviews cite significant concerns: one customer describes a frustrating quote process where promised callbacks never occurred, and another review mentions employees not consistently wearing masks. These contrasting experiences suggest service quality may vary by location or individual staff members.
What Customers Say
Across 11 reviews, Irr Supply Centers earns mixed feedback with a 3.7-star average. Five customers awarded five stars, praising friendly staff and reliable deliveries spanning two decades. Two four-star reviews note good product selection but limited HVAC parts availability. The three one-star reviews center on customer service failures, including unresolved quotes and mask compliance concerns. Positive reviewers specifically mention staff friendliness, while negative reviewers cite communication breakdowns and follow-through issues.
Working Hours
| Sunday | Closed |
| Monday | 7:30 AM–4:30 PM |
| Tuesday | 7:30 AM–4:30 PM |
| Wednesday | 7:30 AM–4:30 PM |
| ThursdayToday | 7:30 AM–4:30 PM |
| Friday | 7:30 AM–4:30 PM |
| Saturday | Closed |
Services
HVAC Equipment Supply
Heating and cooling equipment distribution for residential and commercial customers across the service region.
Plumbing Fixtures & Supplies
Full selection of plumbing materials including fixtures, bathtubs, vanities, and toilets from their Visionary Showroom.
Refrigeration Equipment
Commercial and residential refrigeration supplies and equipment for various installation needs.
Electrical Supplies
Electrical distribution supplies with delivery services directly to contractor shops.
Water Systems
Water system equipment and components for residential and commercial applications.
Order Express Pickup
Online orders pulled, packed, and ready for customer pickup within one hour or less.
Delivery Services
Scheduled deliveries arriving within one hour of the agreed time commitment, weather permitting.