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About Total Heating & Air
Total Heating & Air serves Hixson and surrounding communities as a heating contractor with a 4.2-star average rating drawn from five customer reviews. The business operates without a public website, making word-of-mouth referrals and repeat service from existing clients a primary source of new customers. Derek Tanner notes in his five-star review that he has relied on the company for more than six years, describing the team as consistently responsive and professional.
The contractor distinguishes itself through a straightforward approach that prioritizes repairs over system replacements. Multiple reviews emphasize that technicians diagnose problems accurately and recommend only necessary work, avoiding aggressive upselling of new equipment. This customer-first philosophy appears repeatedly in feedback, with clients appreciating transparent assessments and fair pricing on parts and labor.
A defining moment comes from Derek Tanner's account of a Saturday morning service call when his condenser unit began humming loudly with no airflow inside his home. He called at 7:30 am expecting to schedule an appointment for the following week, yet the team agreed to arrive the same morning. Technicians arrived by 8:30 am, identified the issue, sourced a replacement part, and restored full system operation by 11:00 am, with a total cost of $400. Another reviewer, Mark Hearon, cited frustration with warranty follow-up, highlighting an area where some clients have experienced communication gaps.
What Customers Say
Three of five reviewers awarded five stars, praising same-day response times and honest diagnostics. The lone one-star review cites unreturned calls for warranty work, creating a notable contrast between positive experiences with repair urgency and negative feedback regarding service after the sale.
Services
AC Repair & Maintenance
Diagnose and repair condenser issues, humming sounds, and airflow problems with same-day service available.
Heating System Repair
Fix heating equipment failures, including components like ignitors, burners, and heat exchangers.
System Diagnostics
Identify root causes accurately before recommending repairs, avoiding unnecessary part replacements.
Emergency Service Calls
Provide urgent same-day or next-day appointments for system failures, including weekend availability.
Parts Replacement
Source and install replacement parts for HVAC systems, with technicians carrying common components.
Preventive Maintenance
Perform tune-ups and seasonal checks to extend system lifespan and prevent unexpected failures.
Cost Transparency
Provide upfront pricing with detailed breakdowns of parts and labor before work begins.