Bannister Plumbing & Air

Bannister Plumbing & Air has been owned and operated by Brandon and Brandy Bannister since 2007, serving residential and commercial clients across Tyler, TX and surrounding East Texas communities. With a perfect 5.0-star rating from 687 reviews and over 19,900 happy customers, the company has built a reputation for reliability and customer care that spans nearly two decades. Their team of more than 100 licensed technicians provides both plumbing and HVAC services, handling everything from new construction plumbing installations to emergency heater repairs. The business operates Monday through Friday from 7:30 AM to 5 PM with 24/7 emergency service available.

What distinguishes Bannister Plumbing & Air from other contractors in Tyler is their commitment to transparency and accountability. They offer a 100% satisfaction guarantee, if the homeowner is not completely happy with the work, they will make it right or refund the money. Their Red Carpet Treatment promise includes wearing shoe covers, not smoking or swearing in the home, and leaving the residence as clean as they found it. Technicians arrive in fully stocked trucks ready to fix the problem on the first visit, and they provide straightforward pricing with no hidden fees before work begins. The Star Club Membership program offers ongoing savings for repeat customers.

Reviewers consistently mention specific technicians who delivered exceptional service. Dianna Coughlin praised the team for handling her new custom home, including a smart toilet, reverse osmosis water system, and heavy stone bathtub setup. Johnny West described how Jacob arrived within an hour of his call and completed the plumbing work needed before a dishwasher installation. Mollie Mathis became a regular customer after moving to Tyler and specifically thanked Brandon and Jacob for their fair pricing, discounts during difficult times, and genuine care that made them feel like friends in their new community.