Rose City Air
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About Rose City Air
Rose City Air has served Tyler, TX since 2017 as a locally owned and operated HVAC contractor. The company holds two Texas Air Conditioning licenses (TACLB00088999C and TACLB00118468C) and has earned a 5-star rating across 704 reviews. Their headquarters at 802 SSW Loop 323 anchors service throughout Tyler and the surrounding East Texas region. The company maintains 24-hour availability every day of the week, including holidays, with after-hours emergency service for residential and commercial customers alike.
What distinguishes Rose City Air from other Tyler contractors is their commitment to transparent, honest diagnostics. They offer free second opinions on major repairs, a practice that saved one customer from an unnecessary $37,000 system replacement quoted by another company. The company provides financing through Synchrony for customers who need flexible payment options. Their service portfolio spans residential and commercial HVAC systems including air handlers, condensers, heat exchangers, ducts, and vents, plus commercial refrigeration for businesses that cannot afford inventory loss.
Customer reviews name specific technicians and scenarios that illustrate their service approach. Shane, described as "kind, very experienced and professional," performed a second opinion visit that revealed a customer only needed a $78 thermostat replacement rather than a full system. Jack Ware, a 30-year service industry veteran, praised Shane for using "intuitive and deductive reasoning" to solve an unusual problem. Maddie Duke received same-day service with a technician arriving within an hour of her online request, explaining the issue and completing the repair during the visit.
What Customers Say
All 704 reviews award 5 stars, with customers consistently praising named technicians (Shane, Will, Heath, Jorge, Heith) for honesty, speed, and diagnostic skill. Multiple reviewers highlight the company's willingness to provide free second opinions, with one customer citing a scenario where this saved them from a $37,000 unnecessary replacement.
Working Hours
| Sunday | Open 24 hours |
| MondayToday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
AC Repair & Maintenance
Diagnostics, tune-ups, and repairs for residential and commercial cooling systems to prevent mid-season breakdowns and reduce energy costs.
Heating System Services
Repair and installation of heating equipment including heat exchangers, ensuring year-round comfort for Tyler homes and businesses.
New System Installation
Complete HVAC installations for existing properties or new construction, with financing options available through Synchrony.
Commercial HVAC & Refrigeration
Specialized service for commercial properties including refrigeration units, air handlers, condensers, and ductwork to prevent inventory loss.
Preventive Maintenance Plans
Service plans that handle regular maintenance so customers can focus on other priorities while extending equipment lifespan.
Duct & Vent Services
Inspection, repair, and installation of ductwork and vents to ensure adequate airflow and maintain indoor air quality.
Emergency 24-Hour Service
Round-the-clock emergency availability for both residential and commercial customers experiencing HVAC failures.