Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessAbout Chris's Cooling
Chris's Cooling is a Tyler, Texas-based HVAC contractor with 21 verified reviews and a 4.2-star average rating. The company operates as a father-and-son team, with Chris serving as owner alongside his licensed HVAC technician son. Serving the greater Tyler area, the company handles both residential heating and cooling needs, responding to routine maintenance requests and emergency service calls alike.
What distinguishes Chris's Cooling from other Tyler contractors is the direct involvement of the owning family in every service call. Multiple reviewers specifically mention that Chris or his son personally diagnoses issues, tracks down manufacturer warranties, and communicates transparently about pricing before work begins. The team accepts home warranty assignments and coordinates scheduling efficiently, with one reviewer noting a Saturday-night inquiry receiving a Monday-morning callback. This hands-on model allows the team to offer competitive rates compared to larger operations while maintaining accountability that independent contractors sometimes lack.
Wes Pemberton contacted Chris's Cooling on a Saturday when his renter reported a heater failure. The team diagnosed and resolved the issue within 43 minutes from initial text to confirmation the heater was operational. Patrick Ragle's situation involved Chris's son performing a full system inspection, providing upfront pricing, then spending additional time calling manufacturer offices to locate a lost warranty that ultimately covered thousands in repair costs. Christina Dunn requested service through her home warranty on a Saturday night and received a callback Monday morning, with the team completing a capacitor replacement and sourcing a fan motor without delays or excuses.
What Customers Say
Four of five reviewers award 5 stars, with consistent praise for sub-hour response times on weekends and the father-son team's transparent pricing and warranty tracking. The single 1-star review challenges a $479 Freon charge and refusal to issue a refund, suggesting homeowners request itemized invoices and consider independent diagnostics for costly repairs.
Services
Heating Repair & Service
Diagnosed and repaired a heater failure within 43 minutes for a weekend service call, restoring comfort quickly for tenants.
Cooling Maintenance
Routine A/C maintenance visits include inspection for refrigerant levels, leaks, and component wear to prevent summer breakdowns.
HVAC Installation
Installed a complete HVAC system in a rental property, including new unit placement and setup verification.
Capacitor & Fan Motor Replacement
Replaced failed capacitors and sourced fan motors promptly, completing repairs without multi-day delays typical of other contractors.
Warranty Coordination & Claims
Tracked down lost manufacturer warranties by contacting multiple offices, helping homeowners recover coverage for expensive repairs.