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About Newburn Appliance Services
Newburn Appliance Services operates as an air conditioning contractor serving Tyler, Texas and surrounding communities. With a 4.6-star rating drawn from nine customer reviews, the company has built a presence in the East Texas market providing heating and cooling solutions to residential clients. Reviewers consistently describe interactions with team members as professional, courteous and efficient, with multiple five-star ratings citing prompt response times and helpful guidance.
The company differentiates itself through hands-on service and direct communication. Multiple reviewers mention receiving step-by-step instructions over the phone, allowing them to resolve minor appliance issues without a scheduled service call. This approach reflects a practical orientation toward problem-solving that emphasizes efficiency for both the contractor and the homeowner.
Customer reviews highlight specific positive experiences with the service team. One reviewer recounts the crew arriving promptly on a Saturday when AC failed, working through the part acquisition process and completing the repair by Monday. Another notes the team went the extra mile during a service call. While one reviewer reported difficulty reaching the company by phone, the majority of feedback emphasizes professionalism, helpfulness and quick resolution of cooling system issues.
What Customers Say
Seven of eight reviewers award five stars, with specific praise for Ken, Anthony and the crew. Positive reviews cite same-day arrival, professional demeanor and helpful guidance. One reviewer notes three unanswered messages over four days, representing the sole criticism across all feedback.
Services
Air Conditioning Repair
Diagnosis and repair of residential cooling systems. Same-day service available for emergencies.
Freezer and Refrigeration Troubleshooting
Guidance for freezer issues including reset and thaw procedures. Phone-based troubleshooting offered.
AC System Maintenance
Ongoing maintenance for heating and cooling systems. Multiple reviews cite professional tune-up work.
HVAC System Diagnostics
Technical assessment of cooling system problems. Reviews describe thorough checking procedures.
Part Acquisition and Installation
Sourcing of repair parts with follow-up installation. One reviewer describes waiting for a part until Monday.
Emergency Same-Day Service
Rapid response for urgent cooling needs. Reviews confirm same-day arrival during heat-related failures.
Appliance Guidance and Support
Phone-based assistance for minor appliance issues. Step-by-step instructions provided to homeowners.