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About Stephen's Air Conditioning and Heating
Stephen's Air Conditioning and Heating serves residential clients across Tyler and Longview, Texas, earning a flawless 5-star rating from four verified customer reviews. The contractor handles heating and cooling system needs for homeowners throughout the East Texas corridor, with reviewers consistently highlighting the team's professionalism and fair pricing. Gage Green noted the company stands out as a diamond in the rough, contrasting the experience with another area contractor that prioritized revenue over customer care. The contractor has built its reputation on genuine care for customers and quality workmanship, with every reviewer awarding five stars.
What distinguishes this contractor from others in the Tyler market is the combination of responsiveness and honest business practices that reviewers repeatedly emphasize. Jj alison specifically praised the company's punctuality, stating if they promise arrival at 10, customers can expect them at 10. The team has resolved various issues that arose after initial installations, demonstrating commitment to long-term customer relationships rather than one-time transactions. David Kuite highlighted that the company delivered a new HVAC system at significant savings compared to other bids while meeting project deadlines.
Customer stories reveal the human side of this contractor's service. Gage Green described working with Chris Holt, who performed a thorough AC system inspection at a great price. David Kuite mentioned both Chris and Stephen by name, noting their work on a remodel project in Longview resulted in a client for life. Jj alison's review illustrates the company's follow-through over two years, addressing any issues that emerged after the initial HVAC replacement. William Conner's brief endorsement reinforces the consistent professional experience that all reviewers experienced.
What Customers Say
All four reviewers award five stars, with Gage Green and David Kuite specifically naming technician Chris Holt for his diagnostic skill and fair pricing. Three reviewers mention return visits or ongoing issues handled after initial installations, indicating the contractor stands behind their work. Jj alison emphasizes punctuality as a hallmark, stating the team arrives exactly when promised.
Services
AC Repair & Maintenance
Diagnostic services and tune-ups for cooling systems, including issues identified by reviewers.
Heating System Installation
New heating and cooling system installation for residential homes, based on reviewer replacements.
HVAC Replacement
Complete system replacement for outdated equipment, such as the 20-year-old system reviewer experienced.
System Inspections
Professional system evaluations performed by named technicians like Chris Holt.
Remodel Project Services
HVAC installation for home remodeling projects, as performed for reviewer in Longview.