Authority Heating & Cooling
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Claim This BusinessAbout Authority Heating & Cooling
Authority Heating & Cooling operates as a licensed HVAC contractor serving Utah County and the greater Salt Lake Valley from its headquarters in Orem. The company maintains a perfect 5.0-star rating across 1,302 customer reviews, reflecting consistent service quality across both residential and light commercial projects. Their service territory spans at least 18 communities including Provo, Sandy, South Jordan, Draper, and Lehi, with technicians available around the clock Monday through Friday for emergency calls. The company operates under The Authority Club maintenance program, offering preferred customers priority scheduling and waived service call fees.
What distinguishes Authority Heating & Cooling from regional competitors is their comprehensive equipment portfolio and manufacturer partnerships. They install and service geothermal systems, ductless mini-split configurations, and traditional split systems from brands including Goodman and Daikin. Their indoor air quality division features REME HALO ionization technology, whole-home humidifiers, UV light sterilization, and smart thermostat integration. The company offers financing options through third-party providers, and their website maintains an active blog with seasonal maintenance guidance dating back to 2024, suggesting sustained operational history in the market.
Customer reviews consistently identify specific team members who handle complex situations. Reviewer Dave Boyd described a same-day Saturday call where technician AJ arrived within hours during a cooling emergency, followed by Monday consultations with Austin who presented repair-versus-replacement options for 12-year-old equipment. The subsequent full-day installation involved Francisco, Aaron, and Gabriel completing both AC and furnace replacements by 5 PM. Technician Brandon P. received particular mention for performing combustion analysis and properly derating a furnace by adjusting gas pressure. These detailed accounts suggest technical documentation practices that exceed typical service calls.
What Customers Say
All 1,302 reviews carry 5-star ratings, with multiple customers specifically naming technicians AJ, Austin, Francisco, Aaron, and Brandon P. Reviewers frequently mention same-day Saturday response during heat emergencies, multi-hour service calls with no parts required under maintenance plans, and same-day completion of full system replacements that other contractors quoted as multi-day projects.
Working Hours
| Sunday | Closed |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Closed |
Services
AC Installation & Replacement
Full cooling system installation including new Goodman and Daikin equipment with same-day completion available.
Furnace Repair & Installation
Heating system repairs, combustion analysis, gas pressure adjustment, and complete furnace replacement with derating services.
Heat Pumps & Ductless Mini Splits
Year-round heating and cooling solutions including ductless systems for homes without traditional ductwork.
Geothermal HVAC Systems
Ground-source heating and cooling installation and maintenance for residential applications.
Indoor Air Quality
Whole-home humidifiers, UV lights, REME HALO ionization, and smart thermostat installation to improve filtered air.
Commercial HVAC
Climate control services for light commercial properties beyond residential installations.
The Authority Club Maintenance Plan
Preferred customer program with waived service call fees and priority scheduling for annual tune-ups.
Emergency Service
24-hour availability Monday through Friday for heating and cooling emergencies with same-day response.