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About Porters Heating & Air Conditioning
Porters Heating & Air Conditioning has served Orem homeowners for over two decades, building a reputation as the contractor neighbors recommend by name. With a perfect 5.0-star rating across 17 reviews, the company operates under Kelly Porter, who handles service calls personally. Residents throughout Utah County, including those in Provo, Pleasant Grove, and Lindon, rely on Porters for transparent diagnostics and honest assessments. The company maintains (801) 798-1700 for scheduling and responds to emergency calls when household systems fail during Utah's temperature extremes.
What distinguishes Porters Heating & Air Conditioning is Kelly Porter's commitment to second opinions and problem-solving rather than replacement. Multiple reviewers describe scenarios where other contractors quoted thousands of dollars for new systems, only to have Porter diagnose and repair the existing unit for a fraction of that cost. This diagnostic skill saves homeowners from unnecessary capital expense. The company stands behind its work with parts and service that outlast manufacturer expectations, with one customer noting their furnace continued operating two years beyond its projected lifespan.
Kelly Porter personally handles service calls, arriving the same day for emergency situations and offering same-hour responses when possible. During one winter night when temperatures dropped to 15 degrees Fahrenheit, Porter returned a morning voicemail, sourced a replacement part from a neighboring town, and restored heat before noon. Homeowners consistently describe Porter as honest, explaining the repair process thoroughly while providing estimates that beat competitor quotes by thousands of dollars.
What Customers Say
All 17 reviews award 5 stars, with 6 customers specifically mentioning Kelly Porter by name. Reviewers consistently cite cost savings, with 4 homeowners noting Porter diagnosed problems other contractors missed, and 3 mentioning same-day or emergency response times.
Services
AC Repair & Tune-Ups
Diagnose cooling failures, repair compressors, and perform seasonal maintenance to extend system life.
Furnace Replacement & Repair
Install new heating systems or repair failing furnaces, with parts sourcing from nearby towns for fast service.
System Installation
Full HVAC installation with quotes thousands less than competitor bids according to multiple reviews.
Emergency HVAC Service
Same-day and holiday availability for heating and cooling failures in residential homes.
Second Opinion Diagnostics
Expert assessment of existing equipment to determine if repair or replacement is actually needed.
Gas Fireplace Service
Maintain and repair gas fireplace systems in addition to central HVAC equipment.
Preventive Maintenance
Long-term care to maximize system lifespan, with some systems lasting over 20 years.