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Claim This BusinessAbout US Appliance Services, Inc.
US Appliance Services, Inc. operates as a licensed and insured appliance repair provider serving Alexandria and surrounding Northern Virginia communities including Bethesda, Great Falls, Herdon, Shady Oak, and Sterling. The company holds a 4.8-star average rating drawn from 94 customer reviews, reflecting consistent service quality across nearly a quarter-century of operation since opening in 1999. As a local, veteran-owned business, the team specializes in diagnosing and restoring household appliances from major manufacturers including Samsung, LG, GE, Whirlpool, KitchenAid, Electrolux, Frigidaire, Sub-Zero, and Kenmore.
What distinguishes this contractor from typical appliance repair services is their commitment to transparent pricing with a flat $99 trip charge, paired with a 90-day parts and labor warranty covering all repairs. Their service catalog extends beyond refrigerators to address washing machines, dryers, freezers, ice makers, ovens, garbage disposals, microwaves, and wine coolers. This breadth enables single-service calls for multiple malfunctioning units rather than scheduling separate technicians for each appliance.
Customer reviews consistently highlight technician Mr. Singh for his punctual arrivals, detailed explanations of diagnostic findings, and efficient repair execution. Multiple reviewers describe same-day or next-day service for refrigerator cooling failures, with one reviewer noting Mr. Singh resolved their Kitchenaid refrigerator issue after incorrectly attempted DIY repairs. Another review recounts successful repairs to both a freezer and dishwasher, emphasizing fair pricing and professional conduct. These accounts demonstrate the company's capacity to handle both routine maintenance and complicated repair scenarios involving customer-caused complications.
What Customers Say
All five reviews extracted award 5-star ratings, with three mentioning same-day or next-day service availability. Four reviewers specifically name Mr. Singh as the technician who handled their repair, citing his diagnostic knowledge, honesty, and efficient parts ordering. Positive themes across reviews include punctuality, detailed communication about issues, and fair pricing, while no negative feedback patterns emerge from available reviews.
Services
Refrigerator Repair
Diagnosis and restoration of cooling functions for standard, premium, and built-in refrigeration units from major brands.
Freezer Repair
Repair services for standalone and refrigerator-integrated freezer compartments experiencing temperature or mechanical issues.
Washing Machine Repair
Restoration of washing machine functionality including drainage, spinning, water intake, and electronic control problems.
Dryer Repair
Addressing dryer heating failures, drum rotation issues, and ventilation problems for both electric and gas models.
Oven and Range Repair
Gas and electric oven temperature calibration, ignition system repair, and electronic component replacement.
Ice Maker and Wine Cooler Repair
Specialized repair for refrigerator ice-making components and beverage cooling appliances.
Garbage Disposal and Microwave Repair
Common household appliance repairs for disposal jams, motor failures, and microwave heating issues.