CJ's Plumbing, Heating, and AC

CJ's Plumbing, Heating, and AC serves Salem, Virginia with a 4.6-star rating drawn from 17 customer reviews. The business operates seven days a week from 9 AM to 6 PM, offering standard plumbing services to residential clients throughout the Salem area. Reviewers consistently describe the company as honest and fair with pricing, emphasizing that technicians explain issues thoroughly before beginning work.

What distinguishes this contractor is the responsiveness highlighted across multiple reviews. Customers report same-day arrival for emergencies, with one reviewer noting CJ's arrived within an hour of her call. The team willingness to diagnose problems without charging when the issue falls outside their scope demonstrates service-minded practices. Several reviews specifically mention fair pricing given the circumstances, suggesting the company prioritizes transparent billing over maximizing revenue per service call.

Named technicians appear frequently in positive reviews. Rick, described as quick and extremely knowledgeable, has served one family's plumbing needs for 21 years according to a long-time customer. He resolved a toy-in-toilet scenario without removing the fixture, keeping costs minimal. Mark answered a New Year's Day call and diagnosed a sewer line issue belonging to the Western Virginia Water Authority, declining payment for the diagnostic visit. These specific scenarios illustrate the practical problem-solving approach reviewers consistently praise.