Service Experts Roanoke

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About Service Experts Roanoke
Service Experts Roanoke operates as an HVAC contractor serving Salem and the surrounding Roanoke metropolitan area. The business holds a 4.8-star rating compiled from 2,059 customer reviews, indicating strong community trust and consistent service delivery. Their team provides heating and cooling solutions across residential and light commercial properties, with availability that extends around the clock every day of the week. Technicians employed by the company undergo manufacturer-specific training to handle equipment from various major producers.
The company maintains a strong customer satisfaction record reflected in their review volume, with many clients noting the technicians' ability to explain system conditions in understandable terms. Their around-the-clock availability distinguishes them from contractors with standard business hours, allowing homeowners to access emergency services regardless of when equipment failures occur. This scheduling flexibility proves particularly valuable during seasonal transitions when HVAC systems experience heightened demand.
Customer interactions documented in recent reviews highlight specific technician experiences. John assisted a first-time client with a bathroom fixture installation, with the reviewer noting his knowledge and the ease of appointment scheduling. Another technician, Jason, performed a semi-annual maintenance appointment and took time to explain the overall health of the HVAC system to the homeowner. A third reviewer, Kurt Hartman, described using the company for several years, citing friendly and knowledgeable technicians but noting frustration with follow-up visits required due to incomplete service during initial appointments.
What Customers Say
Three reviewers shared detailed experiences: two awarded five stars citing knowledgeable technicians who explained system conditions, while one three-star review noted frustration with scheduling multiple visits when technicians arrived without necessary supplies. All three reviewers described the staff as friendly and knowledgeable about HVAC systems.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| WednesdayToday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
AC Repair & Maintenance
Diagnostic services and tune-ups for air conditioning systems, including filter replacement and system health assessments.
Heating System Service
Furnace and heat pump repair, maintenance, and troubleshooting for residential heating equipment.
Emergency HVAC Repairs
Around-the-clock emergency response for system failures, available every day including weekends and holidays.
System Installation
New HVAC equipment installation for residential properties, including equipment selection guidance.
Preventive Maintenance Programs
Scheduled maintenance visits designed to extend equipment lifespan and improve efficiency.
Indoor Air Quality Solutions
Assessment and recommendations for improving air filtration and circulation within residential spaces.