Will Crestwood Plumbing Inc come same day for a leaking pipe?

One reviewer reported waiting three hours for a callback on a major leak; another plumber arrived within an hour after the delay.

Do they stand behind their repair work if something fails later?

After a pressure regulator repair repeatedly leaked, the company eventually repaired it again without charging when the plumber admitted prior error.

Should I get multiple estimates before hiring them for a water heater?

A recent 5-star reviewer obtained three estimates and found Crestwood's quote competitive with another national chain.

What happens if their repair causes damage to my pipes?

Documentation matters. One reviewer paid out of pocket for secondary leaks they believed were linked to the original install but could not prove causation.

Are their technicians respectful inside my home?

Multiple positive reviews note the plumber removed boots, laid down tarps, and cleaned workspaces thoroughly before leaving.

Crestwood Plumbing Inc

Plumber

4.7(241 reviews)

6244 Old Lagrange Rd Ste 23, Crestwood, KY 40014

(502) 241-2101

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About Crestwood Plumbing Inc

Crestwood Plumbing Inc serves homeowners in Crestwood and nearby unincorporated Jefferson County neighborhoods. The company holds a strong average rating of 4.7 stars drawn from 241 customer reviews, reflecting years of consistent service in the greater Louisville metro area. Homeowners can reach the office at (502) 241-2101 Monday through Friday from 7:30 AM to 4 PM.

Reviewers frequently praise the team's professionalism and transparency. One customer noted a technician cleaned the floor after completing a hot water heater installation without being asked and explained every step of the process. Another reviewer appreciated that the estimator provided a fair quote comparable to competitors, making them feel informed rather than pressured.

Not all experiences have been seamless. One detailed account describes ongoing issues with a water pressure regulator installation that required multiple service calls over two years. That same review notes the plumber eventually acknowledged the repair failure and waived the final charge, highlighting a commitment to making things right even after delayed follow-through.

What Customers Say

Across 241 reviews, most customers commend honest pricing and respectful on-site conduct. Two reviewers specifically mention polite technicians who took time to answer questions without a hard-sell approach. Critical feedback centers on communication delays and recurring repair issues rather than outright negligence.

4.7 · 241 reviews

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Working Hours

Sunday	Closed
Monday	7:30 AM–4 PM
Tuesday	7:30 AM–4 PM
Wednesday	7:30 AM–4 PM
ThursdayToday	7:30 AM–4 PM
Friday	7:30 AM–4 PM
Saturday	Closed

Services

Water Heater Installation & Replacement

Professional installation of traditional tank and tankless units with competitive pricing against major competitors.

Water Pressure Regulator Repair

Diagnosis and installation of pressure regulators on main supply lines with post-installation testing.

Leak Detection & Pipe Repair

Localized pipe fix and section replacement for both visible and concealed water supply lines.

Drain Cleaning & Clog Removal

Clearing of kitchen, bathroom, and main-line drain blockages using mechanical and hydro-jet methods.

Fixture Installation

Faucet, toilet, garbage disposal, and appliance hookup services for kitchens and bathrooms.

Frequently Asked Questions

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